Relegen understands and appreciates that visitors and users of our websites, products and services, are concerned about privacy, confidentiality and the security of personal information we may gain about you online. Rest assured, Relegen is committed to ensuring that your privacy is protected. If we ask you to provide personal information, we will only use that information in accordance with this policy.
Relegen encourages you to review this Privacy Statement periodically as it may change from time to time. Relegen is bound by Australian Privacy Principles. If you do not agree with this policy, please do not access or use our services or interact with any other aspect of our business.
This policy applies across all marketing and ecommerce websites and sub-domains that Relegen owns and operates, as well as some services we provide as part of our proprietary web-based software and mobile workflow applications and any other application or service we may offer (such as technical support, events or training), unless a different policy or agreement is displayed or applicable.
When we refer to ‘we’ (or ‘our’ or ‘us’) it means Relegen Pty Ltd. Our headquarters are in Sydney, Australia. Relegen’s full address and contact details are available on our Contact Us page. To learn more about who we are and what we do please visit: Products, Use Cases, Industries, Support, Services, About Us, Blog.
When we say ‘personal data’ we mean identifiable information about you, such as your name, email, address, phone number and so on.
When this policy does not apply – Third party websites:
Our websites may contain links to other websites. The information practices and the content of such other websites are governed by the privacy statements of such other websites. We encourage you to review the privacy statements of these other websites to understand their information practices.
When this policy does not apply – Transactional data associated with your access and use of our web-based software and mobile applications:
With the exception of some account information that may be captured on our marketing websites during a software trial or purchase or registration to receive our web-based software or mobile application services, this policy does not generally apply to your access to and use of our software and mobile applications which we market for sale, licensing or subscription via our marketing websites. The security and privacy of your transactional data associated with your use of our web-based software and mobile applications will be as detailed in the End User License Agreement or other applicable agreement between you and/or your organisations and Relegen. More information about application security can be found in our ‘Solution Overview’ documentation here. For more information in this regard please contact us.
The information that we will collect about you will depend on how you use the facilities offered by us. For example, if you visit our website to read, browse or download information, our system will record non-identifiable data such as the date and time of your visit to our site, the pages viewed and any information downloaded. However, if you decide to complete an online form requiring disclosure of personal information, we will only collect the information that you enter into the online form after you submit your online form. If at any stage you cancel your form submission or navigate away from the page prior to submitting your form, any personal data you have submitted will not be collected or retained by Relegen.
When you visit our websites or access or use our services, we may need to collect personal data. The ways we collect it can be broadly categorised into the following:
Information That You May Provide To Us: We collect most personal information directly from you. The most common method of collecting personal information is when you fill in an online request for information, download a whitepaper or case study, or fill out a contact form that requires disclosure of some personal information. Other instances occur when you purchase one of our services, create an online account on our support portal, sign up to receive news via email from Relegen, contact us over the telephone, send us a letter, or visit us in person. The type of personal information we collect may include your name, mailing address, telephone number, email address, employer name. For more information please contact us.
Information That May Be Collected Automatically: When you use our websites we collect non-identifiable data about your actions to help us improve them. This includes the use of Google Analytics and cookies. We do not link this information to any personal data we may hold about you. With regards to access or use of our web-based software or mobile applications, Relegen may also collect and keep various log files that record data each time an account, application and/or device accesses our Services. These log files may contain data about the nature of each access, including originating IP addresses, device attributes, operating system, web-browser version, connection information, and device locations to help diagnose technical problems and/or administer our services. Again, any data collected or retained in association with your access or use of our web-based software and mobile applications will be as detailed in the End User License Agreement or other applicable agreement between you and/or your organisations and Relegen. For more information please contact us.
Information That May Be Collected From Third-Parties: The majority of information we collect, we collect directly from you. However there may be occasions when we need to source personal information about you from a third party. For example, we may need verify your personal information such as a reference from a client or previous employer as provided and approved by you. For more information please contact us.
The primary purpose for Relegen collecting your personal information is usually in relation to receiving information about our business, products and services. We only collect personal information about you that is necessary to perform our functions and activities such as:
* Fulfilling evaluation and purchase inquiries
* To improve our products and services
* To provide customer support and resolve technical support issues
* To improve the content, layout, and operation of our websites
* To periodically send emails about company news, new products or other information we think you may find interesting
* For legal purposes if and as required including the detection and prevention of any malicious activity
We may also use personal information we collect about you for other purposes such as:
* Considering any other application made by you to us
* Helping us to develop and identify products and services that may interest you
* Respond to your comments, questions or other enquiries, and provide you with other services requested by you via the contact details you have provided or we have collected
If you do not wish to provide Relegen with the personal information we require, we may not be able provide you with our services.
We will preserve the content of any email that you send to us at Relegen if we believe that we have a legal requirement to do so. Your email message content may be monitored by Relegen for trouble-shooting or maintenance purposes or security issues including if any form of abuse is suspected. Our email responses to you may be monitored for quality assurance issues.
If you have elected to receive company news or marketing emails from us, you may opt out of receiving promotional communications from us by using the unsubscribe link within each email, or by emailing firstname.lastname@example.org and requesting to have your contact information removed from our email list.
There are occasions where Relegen works with third-parties to deliver services and so there are times when we may be required to share your personal information with them, or where these third-parties may request personal information from you. All third-party suppliers are rigorously and regularly quality assessed by Relegen. For transparency to our users and customers, these include:
In regards to your usage of our marketing website, Relegen currently uses managed WordPress hosting provided by WPEngine, Inc. For more information please contact us.
In regards to your usage of our online support portal, Relegen currently uses Freshdesk helpdesk software from Freshworks Inc.. As such you may need to supply personal information to Freshdesk / Freshworks Inc. before you can create and account and receive technical support from Relegen via the online portal. For more information please refer to Freshwork’s privacy notice or contact us.
In regards to your receipt of electronic newsletter or campaign emails, Relegen currently uses Campaign Monitor software. For more information please refer to Campaign Monitor privacy notice or contact us.
In regards to your usage of our web-based software products and in instances where your database is hosted in the cloud (i.e. not on your premises or internal server owned and managed by you), Relegen currently uses with Amazon Web Services. In this instance, your data storage location will be specified in your ‘End-User License Agreement’. For more information please refer to AWS’s privacy notice or contact us.
In regards to your usage of our mobile workflow application, you may need to supply personal information to the Apple App Store before you can download the application. For more information please refer to Apple’s privacy notice or contact us.
For any other instances where we need to share your data with third-parties we will notify you of this type of disclosure where possible and appropriate. For more information please contact us.
There may be instances where we need to share, transmit or process data in countries other than Australia or the country in which you live. These countries may have data protection laws that are different to the laws of your country.
In this situation we take all reasonable steps to ensure safeguards are in place and your personal data remains protected as well as abide by any additional privacy regulations in those countries.
For individuals in the European Economic Area (EEA), where we need to share, transmit or process data to third parties outside of the EEA, we will ensure that safeguards are in place to ensure a similar degree of security for your personal data. For more information please contact us.
You can help us to protect your privacy by:
* Observing our stringent security requirements and recommendations relating to user ID’s and passwords; and
* Contacting us immediately when you change contact details, such as your address and telephone number.
* Alerting us to any fraudulent or suspicious activity that you suspect
We retain personal information where we have an ongoing business relationship or need to retain it. This can include the ability to deliver you a service, or to comply with applicable legal, tax or accounting requirements. The length of time we retain your personal information depends on the reason for retaining such as for certain record keeping purposes, to complete transactions, or to comply with our legal obligations. For more information please contact us.
If you have any questions or concerns about what personal data we hold about you or feedback for us on this notice, our websites or products and services, please contact us or email Relegen at email@example.com.